At 3rd Degree Lifestyle, we understand that sometimes a product may not meet your expectations or fit your needs. That's why we have a hassle-free returns policy in place to ensure your satisfaction.
If you are not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund. Please note that the item must be in its original condition, unworn, and with all tags attached.
To initiate a return, simply contact our customer service team with your order number and the reason for the return. They will provide you with a return authorization number and guide you through the process.
Once your return is approved, you will receive a prepaid shipping label to send the item back to us. Please make sure to securely package the item to prevent any damage during transit.
Once we receive the returned item, our quality control team will inspect it to ensure it meets the return criteria. If everything checks out, we will process your refund within 5 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method.
If you received a defective or damaged item, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on your preference.
Please note that certain items, such as personalized or custom-made products, are not eligible for return unless they are defective or damaged.
For exchanges, we recommend returning the unwanted item and placing a new order for the desired item. This will ensure a faster processing time and guarantee the availability of the item.
For any further questions or concerns regarding our returns policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your shopping experience with 3rd Degree Lifestyle is nothing short of exceptional.